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Guest Service Associate (Part-Time)

Singapore, Singapore

Short summary of the job:
To create a positive and engaging experience for all the guests visiting the Singapore Discovery Centre (SDC) and ensure that SDC’s narrative is preserved, managed and consistently implemented during the day-to-day operations to achieve customer satisfaction.

    Responsibilities

  • Acts as an ambassador for SDC – projecting the professional image to the guests.
  • Builds rapport with customer and manages their needs and expectations
  • Engages guests and delivers narrations and explanations on exhibits, attractions and activities.
  • Prepares and facilitates engaging sessions for activities/events organised for guests.
  • Manages first level of service recovery.
  • Performs operational roles that include but not limited to: Ticketing & Admission, Entrance, Reservation, Information Services and Theatre Operations.
  • Prepares, coordinates and carries out daily events and activities.
  • Responsible for daily monetary collection.
  • Ensures the serviceability of exhibits by performing routine checks and basic corrective measures.
  • Ensure that all guests adhere to SafeEntry and safe distancing measures at all times.
  • Handles safety issues and emergency situations (which include rendering first aid).
  • Requirements

  • Able to handle various scopes of work, as well as handle difficult customers.
  • Enjoy interacting with people of all ages and levels.
  • Customer service oriented.
  • Able to multi-task, prioritize, and manage time effectively.
  • Able to make on the spot decision when safety is being compromised.
  • Able to speak fluent English. Fluency in a second language will be advantageous.
  • Possess intermediate computer skills, familiar with Microsoft Office
  • Able to handle POS system or cashier machines.
  • Preferably at least GCE O Level or ITE qualifications; and/or 1 year of relevant working experience, in the hospitality or tourism industry.
  • Working Hours

  • Shifts: Monday - Sunday, including public holidays (Rotating Shifts)
  • Time slots: 4 to 8.5 hours per shift (excluding meal breaks) between 10am to 10pm depending on operation requirements