Short summary of the job:
To create a positive and engaging experience for all the guests visiting the Singapore Discovery Centre (SDC) and ensure that SDC’s narrative is preserved, managed and consistently implemented during the day-to-day operations to achieve customer satisfaction.
Responsibilities
Acts as an ambassador for SDC – projecting the professional image to the guests. Builds rapport with customer and manages their needs and expectations Engages guests and delivers narrations and explanations on exhibits, attractions and activities. Prepares and facilitates engaging sessions for activities/events organised for guests. Manages first level of service recovery. Performs operational roles that include but not limited to: Ticketing & Admission, Entrance, Reservation, Information Services and Theatre Operations. Prepares, coordinates and carries out daily events and activities. Responsible for daily monetary collection. Ensures the serviceability of exhibits by performing routine checks and basic corrective measures. Ensure that all guests adhere to SafeEntry and safe distancing measures at all times. Handles safety issues and emergency situations (which include rendering first aid).
Requirements
Able to handle various scopes of work, as well as handle difficult customers. Enjoy interacting with people of all ages and levels. Customer service oriented. Able to multi-task, prioritize, and manage time effectively. Able to make on the spot decision when safety is being compromised. Able to speak fluent English. Fluency in a second language will be advantageous.Possess intermediate computer skills, familiar with Microsoft Office Able to handle POS system or cashier machines. Preferably at least GCE O Level or ITE qualifications; and/or 1 year of relevant working experience, in the hospitality or tourism industry.
Working Hours
Shifts: Monday - Sunday, including public holidays (Rotating Shifts)Time slots: 4 to 8.5 hours per shift (excluding meal breaks) between 10am to 10pm depending on operation requirements